FAQs

Following are some frequently asked questions about Arcisphere.  If your question is not answered below, please feel free to contact us.

Are you based in the United States?

Yes, our main office is in Pennsylvania, and we regularly conduct work with clients located along the East Coast.

Are you available in person?

Absolutely.  Arcisphere is a hands-on company and our consultants are happy to partner with you however is most convenient for your team, whether in person, over the phone, or online.

What sets you apart?

The consultants at Arcisphere aren’t just IBM Rational experts – we’re the people who built the IBM Rational tool suite from the ground up.  We know IBM Rational inside and out, and we’re dedicated to using that knowledge to help your company achieve more efficiency and better returns.  After many years of experience in the technology industry, we know how to build software.

Which IBM Rational products do you have expertise in?

Given our background as former IBM employees, we have knowledge across the entire IBM Rational /Jazz product line, but we specialize at this time in ClearCase support, ClearQuest, Build Forge, and Rational Team Concert.

How do you evaluate engineers for your staffing services?

We have rigorous standards for the engineers that we recommend for staff augmentation.  From build engineers to application developers to release engineers, all staff is evaluated using a proprietary set of interview questions which guarantee their IBM Rational expertise and technical competence.

Do you consult outside of the United States?

Yes, we offer remote consulting services outside of the United States. Currently, however, we do not offer on-site consulting outside of the United States.

Can my company request a hybrid of on-site and remote consulting services?

Yes, we have found that many clients request on-site consulting for the initial phase of their projects and then move to remote services to progress with the maintenance phase of their projects. Some clients also request that we return for occasional on-site tune-ups throughout their project’s maintenance phase. We are very flexible and would be happy to offer any combination of on-site and remote service consulting to best match your needs.

What is your work philosophy?

We believe an uncompromising client-commitment, coupled with a keen eye on industry developments, keeps us ahead of the curve. Our client-relationships serve as the foundation of our work: we anticipate and respond to our clients’ changing needs and actively listen to their ideas so that we may effectively transform insights into results. Our unique experience as the builders of IBM Rational product suite further informs our ability to transform client ideas into their technical representations. We are constantly learning and growing with our fast-paced industry.

What if my company wants to combine a few of your services; do you offer package deals?

We customize packages for our clients based on their changing needs. We would be happy to discuss your team’s short and long term goals in order to determine what combination of services is best suited to help you meet your goals.

Who are some of your clients–do you have more experience with large or small companies?

We have over 20 years of experience working with both small and large companies. We tailor our services to meet our clients where they are and constantly calibrate our services in accordance with the dynamic nature of our clients’ projects.

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